Tolix Style Chair NZ

FAQ:

How to Trade

1,Do you provide samples?

Yes, we can provide most of the product samples. But we will charge a little model fee, we do not bear the freight. Sample preparation will take some time, and if you asked to use DHL, Blue Dart Express, FedEx, etc. to send samples, you can inform us in advance to prepare.

2,Do you have products in stock?

Sorry, we generally do not reserve inventory. If we have inventory, we will tell you the details when we receive the reply of your inquiry.

3,How long does it take to execute my order?

That depends on the size and complexity of the order. Please tell us the quantity and model number of the products you are about to order, so that we will give you a detailed schedule.

4,How can I know the completion of my order?(How can I know how my order is being done?)

Upon receipt of the deposit, we will immediately arrange for the production, after the order is completed, we will inspect and test all products carefully to ensure no damage and lost, we will also send you the detection images of your order before delivery for you to confirm.

Statement: Colors of products may vary slightly from actual color due to photography, scanning, etc.

5,Can you guarantee your products?

Yes, we guarantee your 100% satisfaction on all our products. Please feel free to feedback us immediately if you are not satisfied with Triumph's quality or service, If the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order. For foreign orders, we ensure most accessories. In some special cases, we will give discount as a solution.

6,If I go to China to place order,what kind of service will you afford?

We always with great pleasure at your service. We would book hotel reservation and make a schedule for you in advance . Our interpreter and driver will pick you up at the hotel, and then accompany you to visit the factories and market, and assist you with product sourcing.

7,Can I be your agent in my country?

Yes, we welcome agents to join.

Can I have my own professional inspection company to inspect my products before my product export?

Yes you can. We have our own quality control department. You can also find third-party quality inspection departments to check your goods.

8,Can you make furniture according to my request?

Yes,customization service is available,OEM business is appreciated.